This page states the principle behind refunds and points you at the authoritative text. That text is clause 6 of the Programme Client Agreement, published in full on this site, so you can read it whether or not you have signed one. Where this page and the Agreement differ, the Agreement governs.

The principle

Refunds are based on deliverables, not on time spent. If you cancel, what is refunded is the proportion of your fee attributable to the Schedule 1 deliverables that have not yet been delivered. Once everything for your tier has been delivered, the service has been supplied in full and no refund arises. Clause 6 sets out how that is worked out, including where you cancel before any work has begun.

Standalone services

Boat rigging and setup, video analysis and consultation calls work more simply, because they are single purchases rather than staged programme work. Cancel before I have begun the work and the fee is refunded in full. Once I have begun, no refund arises. Clause 6.7 defines what beginning means for each of the three. Where a booked rigging session or call is cancelled at short notice or not attended, clause 11 applies instead.

Cancelling a coaching subscription

Give at least 7 days' notice before the end of your current four-week block and you will not be charged for the next one. The block boundary dates are published in advance, so you can always see when that cutoff falls. Clauses 8.5 and 9.1 set out the mechanics.

In-person sessions

Notice, no-shows, late arrivals and Session Credits for booked in-person sessions are dealt with in clause 11.

Your consumer law rights

Nothing in this policy or in the Agreement excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. If a service does not meet a consumer guarantee, you may be entitled to a refund, re-supply or compensation in addition to or instead of anything set out above.

How to request a refund or cancel

If you are coaching with me, email coach@nickmirow.com. For a one-off plan or a standalone service, email hello@nickmirow.com. Either way I will confirm in writing and, where a refund applies, process it in line with clause 6.

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