These are the general terms that apply when you engage Nick Mirow Coaching ("NMC", "we", "us"). If you sign up for coaching, the full Programme Client Agreement governs your engagement; this page is a plain-language summary of the terms that apply generally, including to anyone using the website. See also our Scope of Services, Refund & Cancellation Policy, and Privacy Policy, which form part of these terms. The other documents you accept at onboarding are the Risk Warning & Liability Waiver, the Health & Performance Data Consent, and, for athletes under 18, the Parental Consent Form.

What we provide

NMC provides rowing coaching, training programme design, and athletic development support, across five tiers: Baseline, Programme, Guided Programme, Online Coaching, and Personal Coaching. What's included in each tier is set out when you sign up. The nature and limits of the coaching we provide, including what it is not a substitute for, are set out in our Scope of Services.

Communication

Once you're a client, coaching communication is by email, to coach@nickmirow.com. We don't provide coaching support over WhatsApp, SMS, phone, or social media, other than a one-way broadcast channel used for in-person session logistics.

Our main response window is 12:15pm to 2:15pm, Monday to Friday, which is when we do a dedicated block of replies. The same window applies however you reach us, email or TrainingPeaks. We do respond outside of that window too, just not on a guaranteed schedule; weekends are the exception, other than for a genuine emergency on a Personal Coaching session day.

Your responsibilities as a client

For coaching to work, we ask you to:

• train safely and within your current physical capabilities;
• follow the prescribed session structure, intensities, and pacing as closely as you can;
• keep your training data accurate, current, and uploaded to TrainingPeaks promptly;
• communicate proactively and honestly, including reporting illness, injury, fatigue, or life events that affect your training;
• seek medical clearance before starting if there's any doubt about your fitness to train; and
• engage constructively and consistently with the coaching process.

Programme outcomes depend on consistent training and honest communication. We're not responsible for results where your adherence, communication, or data accuracy is inconsistent. This doesn't affect your rights under the Australian Consumer Law.

Payments, fees, and refunds

Fees for each tier are set out when you sign up. Coaching-tier subscriptions renew every four weeks by Stripe direct debit until cancelled. Full detail on refunds and cancellation is set out in our Refund & Cancellation Policy.

Third-party platforms

Delivering coaching relies on third-party platforms, each with its own terms and privacy policy: TrainingPeaks (programme delivery and monitoring), Stripe (subscription billing), and Google Meet (video calls). By using our Services you agree to be bound by each platform's terms to the extent needed to use them. We don't store or process your payment card or bank details ourselves.

Intellectual property

Programme materials, training plans, video analyses, and written or audio feedback we create for you remain our intellectual property, protected under the Copyright Act 1968 (Cth). We grant you a personal licence to use these materials for your own training only; they're not to be copied, shared, resold, or used to coach others without our written consent. You retain ownership of the personal performance data and health records you provide to us.

Confidentiality

Each of us keeps confidential the other's non-public information shared in connection with your coaching, except where disclosure is required by law.

Risk and liability

Rowing, on-water training, ergometer training, and strength and conditioning carry inherent risks of injury. If you sign up for coaching, a separate Risk Warning and Liability Waiver is provided and signed alongside your Programme Client Agreement, setting out these risks in detail. Nothing in these terms or the Waiver excludes, restricts, or modifies any right you have under the Australian Consumer Law or any other law that can't lawfully be excluded.

Ending an engagement

You can cancel at any time; see our Refund & Cancellation Policy for how that works. We may end an engagement on written notice for reasons including non-payment, a safety risk, materially false health information, or a genuine breakdown in the coaching relationship; where we do, you receive a pro-rated refund for any prepaid coaching not yet delivered.

Disputes

If a disagreement comes up, we'll try to resolve it directly through good-faith discussion first. If that doesn't work within a reasonable time, we'll look to mediation before either of us starts formal proceedings. Nothing here stops either party from seeking urgent relief or exercising a right under the Australian Consumer Law.

Governing law

These terms are governed by the laws of New South Wales and the Commonwealth of Australia. For consumer claims up to $100,000, you may also have the right to refer a dispute to the NSW Civil and Administrative Tribunal (NCAT), or to complain to the ACCC about matters under the Australian Consumer Law.

Changes to these terms

We may update these terms from time to time, with reasonable notice to active clients. A change doesn't affect an engagement already in progress without your agreement, and doesn't change the fees you've already agreed to.

Your consumer law rights

Nothing on this page excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law or any other law that can't lawfully be excluded.

Contact

Nick Mirow Coaching (Nicholas Mirow), ABN 69 748 436 102. Email: hello@nickmirow.com.

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